Privacy Policy

This Privacy Policy explains how Jodie Jaxen (“we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with the real estate services offered through jodiejaxen.com (the “Site”). This Site primarily serves individuals and families in the Finger Lakes and Greater Rochester areas of New York, but this policy applies to all visitors and users of the Site. By using the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information that you voluntarily provide to us as well as certain information automatically when you use the Site.

Information You Provide Directly

When you interact with the Site, you may choose to share personal information with us. This can include:

  • Name
  • Email address
  • Phone number
  • Mailing address (if you choose to provide it)
  • Property preferences and details (such as budget, desired location, property type, and timing)
  • Any other information you choose to include in messages sent through contact forms or email links

Information Collected Automatically

When you visit or use the Site, we may automatically collect certain information about your device and how you interact with the Site. This may include:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages you view and links you click on the Site
  • Dates, times, and duration of your visits
  • Referring and exit pages

This information is generally collected using cookies and similar tracking technologies, as described below.

2. How We Collect Information

We collect personal information in the following ways:

  • Contact forms: When you fill out a contact form on the Site, we collect the information you provide, such as your name, email address, phone number, and any message you submit.
  • Email and phone: If you contact us directly by email, phone, text message, or other communication methods, we collect the information you provide and any related details necessary to respond to your inquiry.
  • Newsletter or updates sign-up: If the Site offers an option to subscribe to a newsletter or receive updates, we collect your name, email address, and your preferences regarding communications.
  • Cookies and similar technologies: We may use cookies, web beacons, and similar technologies to collect information about how you use the Site, improve functionality, and analyze performance.
  • Third-party tools and analytics: We may use third-party analytics services (such as Google Analytics or similar tools) that use cookies and other technologies to help us understand how visitors use the Site.

3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to inquiries: To reply to your questions, schedule showings, provide market information, discuss your real estate needs, and otherwise communicate with you.
  • To provide and improve services: To operate, maintain, and improve the Site and the real estate services offered, including tailoring information and resources to your interests and location.
  • To personalize your experience: To understand your preferences and provide more relevant property information, content, and communications.
  • To send updates and marketing communications: If you choose to receive them, we may send you email updates, newsletters, listings, market insights, or other information related to real estate in the Finger Lakes and Greater Rochester areas. You can opt out at any time as described below.
  • To maintain Site security: To help protect the Site and our users from fraud, abuse, and unauthorized access.
  • To comply with legal obligations: To meet applicable legal and regulatory requirements, respond to lawful requests, and protect our rights and the rights of others.

4. Cookies and Tracking Technologies

Cookies are small data files placed on your device when you visit a website. They help websites remember your actions and preferences over time. We may use cookies and similar technologies on the Site to:

  • Remember your preferences and settings
  • Understand how visitors navigate and use the Site
  • Measure and analyze Site performance
  • Improve features, content, and user experience

You can typically control or disable cookies through your browser settings. If you choose to disable cookies, some features of the Site may not function as intended.

5. How We Share Information

We respect your privacy and do not sell your personal information. We may share your information with third parties only in the following circumstances:

  • Service providers: We may share information with trusted third-party service providers who help us operate the Site, manage communications, provide analytics, host data, or support our real estate services. These providers are only permitted to use your information to perform services on our behalf and are required to protect it.
  • Professional partners: In connection with providing real estate services, we may share your information with other professionals involved in a transaction or potential transaction, such as cooperating real estate brokers or agents, lenders, attorneys, inspectors, or title companies, when necessary to respond to your requests or facilitate services you have asked us to provide.
  • Legal and safety purposes: We may disclose information if we believe it is necessary to comply with applicable laws or legal processes, to respond to lawful requests from public authorities, to protect the rights, property, or safety of our clients, users, or others, or to detect and prevent fraud or security issues.
  • Business transfers: If there is a change in ownership or control of our business (such as a merger, acquisition, or sale of assets), your information may be transferred as part of that transaction, subject to the protections described in this Privacy Policy.

6. How We Protect Your Information

We take reasonable administrative, technical, and physical measures designed to protect the personal information we collect from unauthorized access, use, alteration, or disclosure. These measures may include secure hosting environments, limited access controls, and the use of reputable third-party service providers.

While we work to safeguard your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are encouraged to use caution when sharing information online.

7. Your Choices and Rights

Depending on where you live and how you interact with the Site, you may have certain rights and choices regarding your personal information. These may include:

  • Access and update: You may request access to the personal information we hold about you and ask that we correct or update it if it is inaccurate or incomplete.
  • Deletion: You may request that we delete certain personal information, subject to applicable legal obligations and legitimate business needs (such as record-keeping requirements related to real estate transactions).
  • Opting out of communications: If you receive marketing or informational emails from us, you may opt out at any time by following the unsubscribe instructions included in those messages or by contacting us directly. Please note that we may still send you non-marketing communications related to services you have requested.
  • Cookies and tracking: You can manage or disable cookies through your browser settings, though this may affect your experience on the Site.

To exercise any of these rights, please contact us using the information provided in the “How to Contact Us” section below.

8. Third-Party Links and Websites

The Site may contain links to third-party websites or services that are not operated or controlled by us, including mortgage lenders, inspection companies, listing services, or other real estate resources. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

9. Children’s Privacy

The Site is intended for use by adults interested in real estate services and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it as soon as reasonably possible. If you believe a child has provided personal information through the Site, please contact us using the information below.

10. Geographic Scope

The Site is operated from the United States, and our services primarily relate to real estate located in the Finger Lakes and Greater Rochester areas of New York. If you access the Site from outside the United States, your information may be transferred to, stored in, and processed in the United States or other locations where our service providers are located, which may have different data protection laws than those in your country.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or the features of the Site. When we make changes, we will update the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. How to Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our handling of your personal information, you may contact us using our contact form.

We will do our best to respond to your inquiry promptly and address any concerns you may have.